Reference

How we handle your account and data

When you open an account with us, your information is protected under clear policies covering how we store, use and share your details.

Account security and verification stepsData handling for Indonesia playersPayment terms and withdrawal rules
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becek69 How we handle your account and data
WE'RE HERE TO HELP

How to contact us about legal and account questions

Live Chat Support Open the chat window in your account lobby or on this site. Our team responds to account and legal questions during your playing hours—typically available across Indonesian time zones from 09:00 to 23:00 daily.
Email Support Write to [email protected] with your account details, question and any screenshots. We aim to reply within 24 hours. Use email for detailed requests about data access, account closure or policy clarification.
Account Settings Log into your account, head to Settings, then Legal & Privacy. You can download your account record, request data deletion and review our full terms from there. Changes take effect within one working day.
HOW WE PROTECT YOU

Data security, cookies and account access

Account Verification

When you open an account, we verify your identity using your phone number and email. Deposits are cross-checked against your registered holder name. Withdrawal requests match the original payment method so funds go only to you.

Data Retention

Your account details stay on file as long as your account is active. After closure, we retain records for seven years to meet local regulatory requirements. You can request deletion of specific data before that period ends.

Cookie and Tracking

We use cookies to keep you logged in, remember your settings and detect irregular account activity. You can manage cookie settings in your browser. Some cookies are essential for payment security and fraud prevention.

Payment Security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your full payment credentials—only a token tied to your account. Deposits clear in under a minute; withdrawals are verified within one to three hours.

Access Rights

You have the right to access, correct and request deletion of your personal data where local law permits. Submit requests via Live Chat, email or your account Settings. We process most requests within seven working days.

Dispute and Change

If you notice an unauthorized transaction, incorrect withdrawal or policy concern, contact our support team immediately with your account number and transaction ID. We investigate and respond within 48 hours.

Legal and account policies FAQ

We collect your full name, email address, phone number, date of birth and payment details (DANA, OVO, GoPay or QRIS account info). This information is used solely to verify your identity, process deposits and withdrawals, and prevent fraud. We never sell or share your data with third parties.

Your active account data stays on file while your account is open. Once closed, we retain records for seven years to comply with local regulatory requirements. After that period, data is securely deleted. You can request early deletion of non-essential data by contacting our support team.

Yes. Log into your account, go to Settings, then Legal & Privacy, and select 'Download My Data' or 'Request Deletion'. Alternatively, email [email protected] or use Live Chat with your account number. Most requests process within seven working days where local law permits.

Contact our support team immediately via Live Chat or email [email protected] with your account number and transaction ID. We investigate all disputes within 48 hours. Your account is secured with two-factor authentication; enable it in Settings to add extra protection.

Yes, we use cookies to keep you logged in, remember your preferences and detect fraud. Some cookies are essential for payment security and cannot be disabled. You can manage non-essential cookies in your browser settings. Disabling all cookies may affect your ability to use the platform.

Your account access depends on local law. becek69 offers accounts to players in regions where it is permitted. Deposit and withdrawal methods—DANA, OVO, GoPay and QRIS—comply with Indonesian payment regulations. Our full terms are in the Legal & Privacy section of your account.

Go to Settings, select Account, then 'Close Account'. Confirm the action. Any remaining balance is refunded to your original payment method within one to three hours. Your account cannot be reopened after closure; you would need to create a new one.

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